When Interstate Bus Lines started searching for a new telematics provider, TomTom Telematics was the most obvious choice. After they made their decision though, they got greater than a telematics system. They got a business support system.
With 258 buses in its fleet, Interstate Bus Lines’ biggest focus is on customer support. Whether a bus in its fleet is transporting local commuters or has been hired by an exclusive client, service delivery is paramount – from being promptly to ensuring the safety and comfort of travellers.
As an RTMS (Road Transport Management System) accredited transport company, Interstate puts quality first.
“Our vehicles, drivers and workshops should be of the best standard,” explains Robyn-Leigh Hudson, Planner at Interstate Bus Lines . “This covers from working out our employees receive to the entire quality of our customer experiences.”
To make sure service excellence, Interstate is always engaging with passengers to gauge their experiences on a commute.
For a company that goes above-and-beyond, technology and providers who improve their service offering are particularly important.
“It took us eight months to interview and consider which telematics company we wished to use,” says Robyn-Leigh. “Ultimately the decision was an easy someone to make. TomTom Telematics was the only company that met our specific requirements.”
These included accurate tracking, updated locations every minute, and a driver identification system that doesn’t depend on battery.
“TomTom Telematics actually updates every 20 seconds, significantly beating our requirements, and the machine runs on the card identification system for drivers. Previously, we’d a lot of issues with drivers telling us that the battery had died on the tracking devices, which is unacceptable for all of us. From a safety and service delivery perspective we have to know who is where vehicle and where they are all the time.”
A lot more importantly, TomTom Telematics’ system is open API, that allows Interstate to integrate its telematics system using its fuel management system.
“Before we caused TomTom, we didn’t have freedom to gain access to our data. An open API system was therefore vital that you us.”
As an extra bonus, the opportunity to integrate TomTom with their existing fuel management system means Interstate is currently paying the same because of its telematics and fuel management systems together since it previously payed for just its telematics system.
“Not merely are we receiving great affordability, but we’re getting just what we wanted,” says Robyn-Leigh.
Furthermore, TomTom Telematics’ team is targeted on delivering on all their clients’ needs, and if there are gaps, they work hard to close them. “We operate in a few rural areas that TomTom hasn’t had a need to map until this aspect. Government requires us in order to take into account every vehicle, proving it had been at a particular location at a particular time, and therefore sticking with public transport schedules.
These locations have historically been difficult to track and prove, but TomTom is working closely around to get everything we are in need of in to the system to be compliant. It’s a genuine partnership for the reason that regard.”
“TomTom’s team has really taken enough time to comprehend us and our needs,” continues Robyn-Leigh. “They did a complete diagnosis, and put an idea together. That is a collaborated effort to provide on what we require. For instance, TomTom isn’t restrictive in the way the devices are installed either. We’ve our own workshop, therefore our technicians have to understand how the machine works. TomTom did comprehensive training around.
“They gave us the hardware we had a need to manage our business, and the administrative passwords to gain access to the machine from our side. This implies we are able to fix any problems, minimising and even completely avoiding delays. That is necessary to our operations.”
TomTom Telematics is a business unit of TomTom focused on fleet management, vehicle telematics and connected car services. WEBFLEET is a Software-as-a-Service solution, utilized by small to large businesses to boost vehicle performance, save fuel, support drivers and increase overall fleet efficiency. TomTom Telematics is among the world’s leading telematics solution providers with an increase of than 785 000 subscriptions worldwide, servicing drivers in a lot more than 60 countries.