Perhaps you have ever experienced a conversation with among your employees and found it hard to talk to them? Or, after you have had the conversation, as it happens there were misunderstandings which were not clarified, and resulted in further miscommunication later on?
There have been probably several factors at fault. Often, without consciously knowing it, we set ourselves up for defeat when trying to effectively connect to another person. Whether it’s on the telephone or in person, there are a few barriers we should eliminate if we should be successful inside our communication.
Here’s some advice.
Close your door. Often, without meaning to take action, other managers or employees can hamper your time and efforts to connect with the individual with whom you are communicating by interrupting or disturbing your one-on-one conversations. By closing your door, you’re sending clear message that your communication time with the people in your workplace is important regardless of who they are.
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Turn from your computer. When you have someone in your workplace or on the telephone, put your personal computer on sleep mode or just turn your chair from it so you will never be distracted with what is on the screen. There is nothing more unprofessional and irritating when compared to a one who is supposedly communicating with another, and continues to tap away on the key pad. Research has proven that trying to accomplish two things at onetime only lessens the potency of both activities. Despite everything you say, for anyone who is not focusing on your partner, you are creating a good barrier to good communication.
Don’t play mind reader. Another suggestion is to avoid thinking guess what happens the other person will probably say, or worse, preparing your response before you’ve heard everything the individual must say. Encourage the individual to talk further, and clarify their message, by asking them questions that want greater than a one-word response. A few examples:
- How will you mean?
- Then what happened?
- Would you tell me more?
Such questions permit the other person a chance to fill in everything and make their communication more complete.
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Let people finish their own sentences. Another tip to avoid miscommunication originates from leadership coach Marshall Goldsmith. He reminds us to avoid finishing other people’s sentences. Let’s face it – we’ve all done it, nevertheless, you no one loves to have their sentences finished for them. So, why do people continue steadily to violate this rule? One excuse given is basically because they think they are saving time. If anything, it wastes time since it can setup miscommunication by shutting your partner faraway from communicating everything they would like to say and just how they would like to say it.
Have an end-of-conversation recap. By the end of your conversation, require clarification about the communication between you and your partner. Clarify everything you have heard, everything you have said, and what actions you anticipate each one of you to take. Using this process could be a powerful tool in maximizing the results from every single business conversation you have.